Orphan Clients Survey 2023

Orphan Clients Survey

Platform providers have a number of ‘orphan clients’ on their books, who no longer engage with their adviser but whose assets remain on the platform the adviser utilises. Given the increased regulatory scrutiny, as well as the implications of recent world events, firms face additional complexity and urgency in fulfilling their duty of care to orphan clients.

Through this year’s report, we will build on all previous findings to build out a view of trends of orphan client strategies within the market.

The research will explore the following key topics:

The definition of orphan clients and the trends associated with their population on platforms
Trends associated with treatment strategies for the identification and treatment of orphan clients
Communication and proposition offerings for orphan clients
How Consumer Duty regulation may impact the treatment of orphan clients

The survey should take around 20 minutes to complete. All responses are confidential and will be anonymised in the output.

Background information

1.1 Please tell us your full name *

1.2 At which organisation do you work? *

Please confirm the organisation you work for (and any relevant platform brand names that your response relates to).

1.3 Please provide your work email address. *

1.4 What is your role?

Profile

2.1 What is your company's total Assets under Administration (AUA) (bn)?

bn

2.2 Please confirm the currency used for AUA.

2.3 What is your total number of advised clients (third party and own advice business if applicable)?

2.4 What % of your total advised clients are from third party intermediaries?