Front Office Solution Deployment and Operating Model Design

Deploying a single front office application in place of many, consolidating the global operating model to succeed.

Client Challenges

The client was running a number of separate front office applications across its global business, and faced operational inefficiencies and high costs in managing them.

They made an in-principle decision to deploy a single global instance of an end-to-end front office application, but their technical and business model required re-architecture to support the new solution. The global change was to require buy-in and coordination across a multitude of functional and geographical stakeholders.

Alpha Approach

  • Alpha designed the program approach and delivery structure, and advised the client through delivery
  • We led the overall operating model design as well as the investment operations work stream
  • Compliance experts were provided by Alpha to provide subject matter expertise to the compliance work stream
  • Worked closely with the client we captured key business and design requirements to analyse against the new vendor solution
  • Alpha detailed potential gaps across global functions and implemented resolutions with functional leads
  • We led contract negotiations with the vendor to secure attractive commercials and a solid service framework

Client Benefits

The client transitioned to a clear and more efficient global operating model.

They also benefited from a strong contract framework, in which the vendor were committed to strengthening the business case of the program.

Related case studies include:

September 20, 2016

Evaluation, selection, implementation and post go-live support of a new Portfolio and Order Management System

September 20, 2016

Evaluation and re-definition of front-to-back operating model across 10 locations

Client Types

  • Global asset manager


  • CEO
  • CIO
  • COO


  • All

Geographic Scope

  • Global

Fund Types

  • All institutional and retail mandates and funds